Frequently Asked Questions
What age range are your toys suitable for?
Our toys are designed for children aged 0-6 years. Each product listing includes a recommended age range to help you choose the right toy for your child.
Are your toys safe for young children?
Yes, all our toys meet strict UK and EU safety standards. They are made from high-quality, non-toxic materials and are rigorously tested for safety.
Do you offer gift wrapping?
Yes, we provide a gift-wrapping service. You can select this option at checkout, and we’ll wrap your item beautifully, ready for gifting.
What is your returns policy?
If you’re not completely satisfied with your purchase, you can return it within 30 days for a refund or exchange. Items must be unused and in their original packaging.
How long does delivery take?
Standard delivery usually takes 3-5 working days. We also offer express delivery options at checkout for faster shipping.
Do you ship internationally?
Currently, we only ship within the UK.
Can I cancel or amend my order?
If you need to cancel or change your order, please contact us as soon as possible. Once your order has been dispatched, we may not be able to make changes.
Are your toys ethically made?
We are committed to ethical sourcing and production. Our toys are made with sustainable materials, and we work with suppliers who uphold fair labour practices.
Do you have a physical store?
No, we are an online-only retailer. This allows us to keep our prices competitive and offer a wider range of products.
How can I care for your wooden toys?
To keep them in the best condition, wipe with a damp cloth and avoid prolonged exposure to water or direct sunlight.
Do you offer discounts for bulk orders?
Yes, we provide discounts for larger orders. Please get in touch for more details.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email to monitor its progress.
Are your toys suitable for children with allergies?
Our toys are made from hypoallergenic materials, but we recommend checking the product details if your child has specific allergies.
Do you restock sold-out items?
Yes, we regularly restock popular items. You can sign up for notifications on the product page to be alerted when an item is back in stock.
Can I request a custom order?
We currently do not offer custom orders, but we’re always adding new products to our range.
How do I assemble your toys?
Most of our toys come fully assembled. If assembly is required, instructions will be included.
What if my item arrives damaged?
Please contact us immediately, and we’ll arrange a replacement or refund.
Do you have a loyalty program?
Yes, we offer a loyalty scheme where you can earn points with every purchase.
How can I contact customer service?
For any queries, please visit our contact page on mulberrybushtoy.com.
Where are your toys made?
Our toys are crafted in Europe and Asia, ensuring high-quality standards and ethical production.
Do you offer seasonal promotions?
Yes, we run special promotions throughout the year. Follow us on social media or subscribe to our newsletter for updates.
Are your packaging materials eco-friendly?
We use recyclable and biodegradable packaging wherever possible to minimise environmental impact.
Can I recycle your toys?
Our wooden toys are durable and designed to last. If you no longer need them, we recommend donating or passing them on.
Do you have a warranty on your products?
All our toys come with a 12-month warranty against manufacturing defects.
How do I clean fabric toys?
Most fabric toys can be spot-cleaned with a mild detergent. Check the care instructions for specific guidance.
Why choose wooden toys over plastic?
Wooden toys are durable, eco-friendly, and encourage imaginative play. They’re also free from harmful chemicals often found in plastic toys.
Do you have a newsletter?
Yes, you can subscribe to our newsletter for updates on new products, offers, and parenting tips.
How can I stay updated on new arrivals?
Follow us on social media or check our website regularly for the latest additions.
What’s your best-selling toy?
Our classic wooden train set is a customer favourite, loved for its durability and timeless appeal.
Do you offer personalised toys?
Currently, we do not offer personalisation, but we’re exploring this for future products.
Are your toys tested by children?
Yes, many of our toys are tested by children to ensure they’re engaging, safe, and fun.
How do you ensure toy safety?
We comply with all UK and EU safety regulations and conduct thorough testing before any toy reaches our customers.
Can I return a gift?
Yes, gift recipients can return items within 30 days, provided they’re unused and in their original packaging.
Do you have a clearance section?
Yes, you can find discounted items in our clearance section on mulberrybushtoy.com.
How do I unsubscribe from your newsletter?
You can unsubscribe at any time by clicking the link at the bottom of our emails.
What inspires your toy designs?
Our designs are inspired by classic, timeless playthings that encourage creativity and learning.
Are your toys suitable for nurseries or schools?
Absolutely! Our toys are perfect for educational settings due to their durability and educational value.
Do you collaborate with bloggers or influencers?
Yes, we work with parenting bloggers and influencers. Visit our website for more details.
How can I leave a review?
You can leave a review on the product page or share your feedback with us directly.
Do you offer trade discounts?
Yes, we offer trade discounts for nurseries, schools, and retailers. Contact us for more information.
What’s your environmental policy?
We’re committed to sustainability, using responsibly sourced materials and minimising waste in our operations.
Can I change my delivery address after ordering?
Please contact us immediately if you need to update your delivery address. Changes may not be possible once the order is processed.
Do you have a blog with parenting tips?
Yes, our blog features articles on child development, play ideas, and more. Visit mulberrybushtoy.com to explore.
How do you package your toys?
We use sturdy, eco-friendly packaging to ensure your items arrive in perfect condition.
What’s the best toy for a 1-year-old?
Our sensory blocks and stacking toys are ideal for this age group, promoting motor skills and exploration.
Do you have a wishlist feature?
Yes, you can create a wishlist on our website to save your favourite items.
How can I reset my password?
Click the “Forgot Password” link on the login page to reset your password via email.
Are your toys compatible with other brands?
Many of our toys are designed to work with other major brands, but check product details for compatibility.
Do you offer free delivery?
We offer free standard delivery on orders over a certain amount. Check our website for current thresholds.
What’s your most eco-friendly toy?
Our range of organic cotton and sustainably sourced wooden toys are our most environmentally friendly options.
Can I order by phone?
No, we are an online-only retailer, but our website is easy to navigate for a seamless shopping experience.
Do you have a toy subscription service?
Not currently, but we’re considering this for the future.
How do you handle customer feedback?
We value all feedback and use it to improve our products and services.
What’s your philosophy on play?
We believe in open-ended, imaginative play that supports child development and creativity.
Do you have a size guide for your toys?
Yes, product dimensions are listed on each item’s page for your reference.
Are your toys suitable for left-handed children?
Yes, our toys are designed to be inclusive and suitable for all children.
Do you offer workshops or events?
We occasionally host online events and workshops. Follow us for updates.
How can I become a stockist?
If you’re interested in stocking our toys, please contact us via our website.
What’s your best tip for toy storage?
We recommend using baskets or shelves to keep toys organised and accessible for children.
Do you have a toy recycling program?
Not currently, but we encourage donating or repurposing toys to extend their life.
How do I know if a toy is in stock?
Product pages display real-time stock availability. Sign up for notifications if an item is out of stock.
What’s your most popular gift?
Our wooden dollhouses and puzzles are top choices for gifts.
Do you have a customer referral program?
Yes, you can earn rewards by referring friends to mulberrybushtoy.com.
How do you choose your suppliers?
We partner with suppliers who share our commitment to quality, safety, and ethical practices.
Can I request a specific delivery date?
We can’t guarantee specific delivery dates, but you can leave delivery instructions at checkout.
Do you have a satisfaction guarantee?
We strive for 100% customer satisfaction and will resolve any issues promptly.
How can I support your sustainability efforts?
By choosing our eco-friendly toys and recycling packaging, you’re already helping!
What’s your favourite thing about your job?
Seeing the joy our toys bring to children and families is the best part of what we do!