Returns Policy
At Mulberry Bush, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a refund or exchange.
How to Return an Item
To return an item, please follow these steps:
- Ensure the item is unused, in its original packaging, and in a resalable condition.
- Pack the item securely, including any original tags or accessories.
- Send the item back to us using a tracked delivery service.
Refunds
Once we receive your returned item, we will inspect it and process your refund within 14 working days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
If you would like to exchange an item, please return the original item and place a new order on our website. This ensures you receive your replacement as quickly as possible.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 48 hours of delivery. We will arrange a replacement or refund as appropriate.
Non-Returnable Items
For hygiene reasons, certain items cannot be returned unless faulty. These include:
- Personalised or made-to-order products.
- Items that have been used or are not in their original condition.
Cancellations
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible. Once your order has been shipped, our standard returns policy applies.
For further assistance, please visit our website at mulberrybushtoy.com.